Last updated: 13 September 2026

AT Windscreens ("we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use our website, https://www.atwindscreens.co.uk, contact us, request a quote, or use our vehicle glass and windscreen services.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who we are

AT Windscreens is responsible for the personal information collected and processed through this website and in connection with our services.

Business name: AT Windscreens
Website: https://www.atwindscreens.co.uk
Email: tonym.simms@btinternet.com
Telephone: 07831204269

If you have any questions about how we use your personal information, please contact us using the details above.

2. Information we collect

We may collect personal information that you provide to us when you contact us, request a quote, book a service or otherwise communicate with us.

This may include:

• Your name

• Telephone number

• Email address

• Vehicle registration number

• Vehicle make and model

• Vehicle details relevant to the service you require

• Your address or fitting location

• Details of your enquiry or requested service

• Information provided when communicating with us

• Payment and transaction information where applicable

We may also collect information automatically when you use our website, including:

• IP address

• Browser type and device information

• Operating system

• Pages visited and how you interact with our website

• Approximate location information

• Website referral information

• Cookie and similar technology information

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How we collect your information

We may collect information:

• Directly from you when you contact us by telephone, email or through our website

• When you request a quote

• When you book or use our services

• When you submit an online enquiry or contact form

• When you communicate with us through social media or other online platforms

• Automatically through cookies and similar technologies when you use our website

• From third parties where this is necessary to provide our services or operate our business lawfully

4. How we use your information

We may use your personal information to:

• Respond to enquiries and requests

• Provide quotes for our services

• Arrange and provide windscreen and vehicle glass services

• Contact you regarding an appointment or booking

• Identify your vehicle and determine the appropriate service

• Process payments where applicable

• Provide customer service and support

• Keep records of our business transactions

• Communicate important information about our services

• Deal with complaints or enquiries

• Improve our website, services and customer experience

• Maintain the security of our website and systems

• Detect and prevent fraud or misuse

• Comply with legal and regulatory obligations

Where permitted by law, we may also use your information to contact you about relevant products or services. Where marketing consent is required, we will obtain this before sending marketing communications.

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may need to process your information to provide a service you have requested, arrange an appointment, provide a quotation or fulfil our obligations to you.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided that these interests are not overridden by your privacy rights.

This may include managing enquiries, improving our services, maintaining business records, protecting our website and preventing fraud or misuse.

Legal obligation

We may process personal information where necessary to comply with a legal or regulatory requirement.

Consent

Where consent is required by law, we will ask for your consent before processing your information for that particular purpose. You can withdraw your consent at any time.

6. Cookies

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the website and improve your experience.

Cookies are small text files placed on your device when you visit a website.

Some cookies may be strictly necessary for the operation of the website. Other cookies, such as analytics or advertising cookies, may require your consent depending on how they are used.

The cookies used on this website may include:

• Essential website cookies

• Analytics cookies

• Preference or functionality cookies

• Advertising or marketing cookies, where applicable

You can control or disable cookies through your browser settings and, where applicable, through our website's cookie consent tool.

If you use third-party services on our website, those providers may also place cookies or similar technologies on your device.

7. Third-party services

We may use trusted third-party providers to help us operate our website and business.

Depending on the services currently used by AT Windscreens, these may include providers for:

• Website hosting

• Website analytics

• Contact forms

• Email communications

• Online advertising

• Payment processing

• Website security

• Customer management

These providers may process personal information on our behalf where necessary to provide their services.

Please ensure this section is updated to name the specific third-party services actually used on the website, such as Google Analytics, Google Ads, Meta, hosting providers or online booking systems, if applicable.

8. Sharing your information

We do not sell or rent your personal information.

We may share your information with trusted third parties where this is necessary to operate our business, provide our services, process payments, maintain our website, or comply with legal obligations.

These may include:

• IT and website service providers

• Website hosting providers

• Payment providers

• Professional advisers

• Government authorities or law enforcement where legally required

• Other service providers where necessary to provide a service you have requested

Where we use third-party organisations to process personal data on our behalf, we take reasonable steps to ensure that appropriate privacy and security safeguards are in place.

9. How long we keep your information

We will only keep your personal information for as long as it is reasonably necessary for the purposes for which it was collected.

The length of time we retain information will depend on the type of information and why we need it.

For example, we may retain customer and transaction information for as long as necessary to:

• Provide ongoing customer service

• Maintain accurate business and financial records

• Meet legal, accounting or tax requirements

• Resolve disputes

• Establish or defend legal claims

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

10. Keeping your information secure

We take reasonable and appropriate measures to protect your personal information from being accidentally lost, misused, accessed without authorisation, altered or disclosed.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

If you have any concerns about the security of information you have provided to us, please contact us using the details provided above.

11. Your data protection rights

Under UK data protection law, you may have rights in relation to your personal information, including:

• The right to be informed about how your information is used

• The right to request access to the personal information we hold about you

• The right to ask us to correct inaccurate or incomplete information

• The right to request deletion of your personal information in certain circumstances

• The right to request that we restrict the processing of your information in certain circumstances

• The right to object to certain processing, including direct marketing

• The right to withdraw consent where we rely on consent as our lawful basis

• The right to data portability in certain circumstances

• Rights relating to automated decision-making and profiling where applicable

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise one of your rights, please contact us using the details provided in this Privacy Policy.

12. Direct marketing

If you have provided consent to receive marketing communications from us, you can withdraw your consent at any time.

You can also object to direct marketing at any time.

We will respect your request and stop sending marketing communications where required by law.

13. Children's privacy

Our website and services are intended for a general audience and are not specifically directed towards children.

We do not knowingly collect personal information from children where such collection is not permitted by law.

14. Links to other websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of websites operated by third parties.

We recommend that you read the privacy policy of any third-party website you visit.

15. International transfers

Some third-party providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection law.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable data protection requirements.

Any updated version will be published on this page with a revised "Last updated" date.

We recommend checking this page periodically to ensure you are aware of any changes.

17. Complaints

If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO's website:

https://ico.org.uk/make-a-complaint/

18. Contact us

If you have any questions about this Privacy Policy, how we use your information, or your data protection rights, please contact us:

AT Windscreens
Email: tonym.simms@btinternet.com
Telephone: 07831204269

We will aim to respond to legitimate requests within the timeframe required by applicable data protection law.